Refund Policy
Last Revision 04.2024
1. Return Policy Duration
Our customers are entitled to a 14-day return period, which begins from the date of receipt of the item. During this timeframe, customers have the opportunity to initiate a return if they find the product unsatisfactory or not as expected.
2. Return Eligibility
For a return to be accepted, the item must be returned in the same condition as it was received. This means the item should be unworn, unused, with all original tags intact, and within its original packaging. Furthermore, a receipt or proof of purchase is essential for us to process your return.
3. Return Process
To start the return process, customers are required to contact us at [email protected] Once the return is approved, we will provide a specific return address. We will also furnish you with a return shipping label and detailed instructions on how to proceed with the return. It’s important to note that items sent back to us without a prior return request will not be accepted.
4. Inspection of Returns
Upon receiving the returned item, our team will conduct a thorough inspection to ensure that it meets our return eligibility criteria. This step is crucial to proceed with the refund process.
5. Damages and Issues
In cases where the item is received defective, damaged, or if the wrong item is delivered, we urge customers to contact us immediately. This allows us to promptly address and rectify the issue, ensuring customer satisfaction.
6. Exceptions
There are certain items that are exempt from our return policy. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards. We advise customers to reach out to us at: [email protected] should they have any questions or concerns regarding the return eligibility of specific items.
7. Exchanges
If a customer wishes to exchange an item, we recommend returning the original item first. Once the return is accepted, the customer can then proceed to make a separate purchase for the new item.
8. Returns and Shipping Cost
It is important for our customers to note that while we strive to make the return process as seamless as possible, the cost of shipping for returns is the responsibility of the client. This means that when you initiate a return, you should be prepared to cover any shipping fees associated with sending the item back to us. We believe this policy is necessary to maintain fairness and efficiency in our operations, and we encourage customers to consider this aspect when making a purchase. If you have any concerns or need further clarification regarding return shipping costs, please do not hesitate to contact us at: [email protected]
9. EU Cooling off Period
For our customers within the European Union, there is an additional provision. They have the right to cancel or return their order within 14 days, for any reason and without justification. This is in line with the EU’s consumer protection regulations, ensuring additional peace of mind for our EU customers.
10. Refunds
Once we have received and inspected the returned item, we will notify the customer regarding the approval or rejection of the refund. If the refund is approved, it will be processed to the original method of payment within 10 business days. However, customers should be aware that it might take some additional time for their bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please get in touch with us at: [email protected]
11. Legal Compliance and Amendments
This refund policy is designed to be in full compliance with the applicable laws and regulations. We reserve the right to amend this policy as necessary to maintain this compliance and to adapt to changing circumstances.
